Billing Terms & Conditions

SOVAÉ Payment Policy

Last updated: October 18, 2025

1. Accepted Payment Methods

At SOVAÉ, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

  • Credit & Debit Cards: American Express, Maestro, Mastercard, Visa
  • Apple Pay & Google Pay
  • Shop Pay

All payments are processed in Australian dollars, AUD.

2. Payment Processing

  • Payments must be completed at the time of purchase.
  • Orders will not be processed or shipped until full payment has been received.
  • If a payment is declined or fails, the order will not be confirmed.

3. Pricing & Currency

  • All prices listed on SOVAÉ are in Australian dollars, AUD.
  • Prices are subject to change without notice.
  • Any applicable taxes and shipping fees will be calculated at checkout.

4. Secure Payment Processing

  • SOVAÉ uses SSL encryption and trusted payment gateways to ensure your transactions are secure.
  • We do not store your credit card or payment details.

5. Refunds & Chargebacks

6. Fraud Prevention

  • SOVAÉ reserves the right to cancel or hold any order suspected of fraud or unauthorized activity.
  • Additional identity verification may be requested for high-value transactions.

7. Contact Us

Store Name: Sovaé The Label

Email: hello@sovaethelabel.com

Phone: +61 468 133 958

Customer Service: Monday to Friday: 9:00 AM – 5:00 PM ACST

We do our best to reply to your e-mail within 1-2 business days.

Thank you for shopping at Sovaé The Label!