HELP / FAQS

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Shipping & Tracking

How long does it take to receive the orders?

Processing Time

Every order is processed within 1-3 business days. Orders placed during the week are usually processed within one business day. Orders placed on Friday evening or over the weekend will be processed on Monday.

Delivery Time

Once your order has been processed, it will be shipped. The average delivery time is 10-15 business days. In some cases, delivery may take longer due to unforeseen circumstances, such as extreme weather conditions or delays with carriers. We appreciate your patience and understanding.

Do you ship overseas?

Yes, we ship all over the world. We currently ship to 65+ countries. Shipping costs are always on us.

Do you ship to my country?

We excluded countries we can not ship to, from checking out. This means if you are able to check-out, we can ship to your country

Can I track my order?

Yes, once your order is shipped, we will provide you with a tracking number to monitor the progress of your delivery. You can also check your order on our tracking page: Track Your Order 

Returns And exchange

What are the return rules?

You can return a product for any reason within 14-days guaranteed. No questions asked.

We do not charge a return fee

The customer only have to bare the return label

How do returns work?

By simply sending us an e-mail on contact@sovaethelabel.com or through the contact form.

Our support team will then guide you through the return process.

When will I get my money back?

Once we received your return, we will send you money back the day the return package arrives.

It may take up to 3-5 business days for the bank to process this.

When will I receive my cashback

In some cases we offer cashbacks, to prevent any hassles with returning the products and to compensate for any dissatisfaction.

When the cashback is approved it will be reflected on your bank account within 3-5 business days, you will get an e-mail about this.

Product & Store information

What size should I get?

Please refer to the size guide provided on each product page. Our size chart includes measurements in centimeters (cm) and inches (in) to help you find the best fit.

How can I pay?

We currently offer the following trusted payment methods.

  • All creditcard types
  • PayPal
  • Klarna
  • Afterpay
  • Amazonpay
  • ShopPay

We have taken extra measurements to make sure each checkout is done encrypted & safe.

Do you have social media?

Yes, we currently have 3 official social media channels.

Instagram: @sovaethelabel
TikTok: @sovaethelabel

Still need support?

CONTACT US

Did not find your question or need personal assistance?

Send us an e-mail on contact@sovaethelabel.com

Or send us a message through our contact page.

Get In Touch