Welcome to Sovaé
Shipping & Tracking
How long does it take to receive the orders ?
Here are our estimated delivery times:
- Handling time: 1-2 business days
- Transit time: 6-8 business days
- Estimated delivery time: 7-10 business days
For more details, please refer to our Shipping policy
Do you offer free shipping ?
Yes, we offer free shipping on all orders. For more information, please check our Shipping policy
Can I track my order ?
Yes, once your order is shipped, we will provide you with a tracking number to monitor the progress of your delivery. You can also check your order on our tracking page: Track Your Order
Returns And exchange
What if I receive a defective product ?
If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return policy
Can I cancel my order after it’s placed ?
Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.
What is your return policy ?
We have a simple and hassle-free return process. For complete details, please visit our Return Policy page.
What is the process for exchanging a product ?
For detailed information about product exchanges, please refer to our Return Policy
When will I get my refund after returning a product ?
Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Return Policy for more details.
Do you offer any warranties or guarantees on your products ?
Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy
How can I contact customer support ?
You can reach our customer support team through the Contact page or by emailing us at hello@sovaethelabel.com
Product & Store information
Do you have a physical store location I can visit ?
We are an online-only store, which allows us to offer the best prices and a wide selection of products.
Do you have social media ?
Yes, we currently have 2 official social media channels.
Instagram: @sovae.thelabel
Facebook: Sovaé
Still need support?
CONTACT US
Send us an email at hello@sovaethelabel.com
Or send us a message through our contact form - we'd love to hear from you!
Get In Touch